View the Contact Us section of the Administrative Guide for information on working with UnitedHealthcare.
UnitedHealthcare for Health Care Professionals (United Voice Portal) - 877-842-3210 To inquire about patient eligibility & benefits, check claim status, submit a practice-facility update, request information about joining our network, credentialing status, obtain (appeal, claim project, and notification) process information or review our privacy practices, call 877-842-3210. View the quick reference guide for tips and instructions.
UnitedHealthcareOnline.com Help Desk - 866-842-3278
If you are experiencing technical problems, need assistance in using the Web site, or have questions related to transaction results, data displayed or claims submitted through the site, call our toll-free Help Desk at (866) 842-3278.
UnitedHealthcareOnline.com Business Hours
UnitedHealthcareOnline.com is available Monday to Friday 6:30 a.m. to 12 a.m.; Saturday 7 a.m. to 6 p.m.; Sunday 7 a.m. to 5 p.m. ET. Outages for maintenance are scheduled outside of those business hours and are announced ahead of time in News.
Optum Support Center - 855-819-5909
If you have questions about registering for Optum ID, using your Optum ID or about Link and any of the applications please call the Optum Support Center at 855-819-5909 or email them at LinkSupport@Optum.com. Assistance is available Monday through Friday 8 a.m. to 10 p.m., Saturday 7 a.m. to 7 p.m., or Sunday 10 a.m. to 7 p.m. ET.
Contact the Care Coordination telephone number listed in your UnitedHealthcare Physician, Health Care Professional, Facility and Ancillary Provider Administrative Guide or the number listed on the back of the patient's medical ID card.
Electronic Data Interchange (EDI) Claims - 800-842-1109
UnitedHealthcare connects with multiple clearinghouses to allow health care professionals to submit claims electronically via their practice management software. To answer questions regarding your EDI options for electronic claims submission, obtain a list of clearinghouses that submit directly to UnitedHealthcare, or assistance in establishing an EDI connection, call (800) 842-1109. Visit our EDI Education for Electronic Transactions site for valuable information regarding EDI. EDI issues can also be submitted online by using the EDI Transaction Support Form.
Electronic Payments & Statements (EPS) - 866-842-3278 (option 5)
For assistance in signing up for EPS or to request an enrollment form, call 866- 842-3278 and select option 5.
Mental Health, Substance Abuse, Vision and Transplant Services
To inquire about a patient's behavioral health, vision or transplant benefits, please reference the patient's medical ID card for carrier information and contact numbers.
- OptumRx - To inquire about or request drug coverage, call 877-842-3210.
- For more information about our Prescription Drug List click here.
- For more information about our Specialty Pharmacy, click here.
Practice-Facility Updates - 877-842-3210
Maintaining your contact and billing information is critical to receive important updates regarding procedure and policy changes, useful administrative information and timely delivery of your claims payments. You can update or submit your Practice-Facility information online, by fax or telephone. For Tax ID updates, submit using the fax form and include a W-9.
- Online - using Practice-Facility Updates
- Fax - download appropriate form for submission
- Telephone - UnitedHealthcare for Health Care Professionals line (United Voice Portal) at 877-842-3210, say "health care professional services", then "demographic changes." Also, see the Forms section below.
UnitedHealth PremiumŪ Physician Designation Program - 866-270-5588
UnitedHealth Premium physician designation program has Resource Center Representatives available to assist physicians and group administrators with questions regarding their designation, the methodology used to determine quality and cost efficiency, the reconsideration process, individual and group assessment reports, and other questions about the program. UnitedHealthcare also has information regarding the program available on the provider website, UnitedHealthcareOnline.com, and on the consumer website, myuhc.com. Resource Center Representatives are available Monday - Friday, 9 a.m. - 6 p.m. ET or by email through the Contact Premium Program feature on UnitedHealthcareOnline.com. (Click on UnitedHealth Premium/Contact Premium Program.)
Physician Performance Based Compensation (Primary Care Physician Incentive, Patient-Centered Medical Home/Comprehensive Primary Care Initiative) - 866-270-5588
Physician Performance Based Compensation has Resource Center Representatives available to assist staff from facilities and medical groups with questions regarding their reports, access to reports, and navigating the website. UnitedHealthcare also has information regarding the program available on UnitedHealthcareOnline.com. Resource Center Representatives are available by phone Monday - Friday, 9 a.m. to 6 p.m. ET or by email through the Contact Us feature on UnitedHealthcareOnline.com. (Click on Clinician Resources/Performance Measurement and Reporting/Physician Performance Based Compensation/Contact Us.)
Hospital Performance Based Compensation Program- 866-270-5588
Hospital Performance Based Compensation Program has Resource Center Representatives available to assist staff from hospitals and facilities with questions regarding access to reports. UnitedHealthcare also has information regarding the program available on UnitedHealthcareOnline.com. Resource Center Representatives are available Monday - Friday, 9 a.m. to 6 p.m. ET.