In 2017, UnitedHealthcare will retire UHCWest.com and transition the website's users to UnitedHealthcareOnline.com and Link. During the transition, users will continue to have access to the content and tools they need on UHCWest.com and we'll let you know when these are moving. We'll post regular updates to the 2017 Summary of Changes document below for UHCWest.com users, so check back often for more information.
Frequently Asked Questions
Q1. What's changing and when?
The tools and content on UHCWest.com will transition to UnitedHealthcareOnline.com and Link beginning in March 2017. These changes will take place over several months. You can get started with UnitedHealthcareOnline.com and Link today by registering for an Optum ID and connecting it to your tax identification number (TIN). That way, you'll be ready to use UnitedHealthcareOnline.com and Link as soon as they're available. You can continue to use UHCWest.com until each transaction tool moves. We'll let you know when transaction tools are scheduled to be removed from UHCWest.com.
Q2. What is Link?
Link will be your one-stop-shop for the claims, eligibility and benefit information you need for most UHC West and other UnitedHealthcare members. Link apps can help you get what you need faster - and without picking up the phone.
Q3. What do I need to do?
If you haven't already, you need to register for an Optum ID. Go to UnitedHealthcareOnline.com > New User to get started. Once you have your Optum ID, connect it to your TIN so that you can use Link and UnitedHealthcareOnline.com.
Q4. What if I don't remember whether I have an Optum ID?
If you can't remember your Optum ID or password, click on Sign In on the UnitedHealthcareOnline.com home page, then select Forgot Optum ID or Forgot Password. You can reset your password, if needed.
Q5. Is training available?
Yes, Link training sessions are available at UnitedHealthcare Online > Tools & Resources > Training & Education. Quick Reference Guides for each function are also available at UnitedHealthcareOnline.com > Help > Link. For training beyond these resources, please submit an eSolutions Training Request.
Q6. Where can I learn more?
For more information about Link, visit UnitedHealthcareOnline.com > Quick Links > Link: Learn More. Or, call the UnitedHealthcare Connectivity Help Desk at 866-842-3278, option 3. They're available 7 a.m. to 9 p.m. Central Time, Monday through Friday. We'll also post updates in the Network Bulletin and on this page. Certain care providers will receive notices by mail, where required by state law. You can also call the UnitedHealthcare West Provider Call Center at 800-542-8789.
Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Health plan coverage provided by UnitedHealthcare of Arizona, Inc., UHC of California DBA UnitedHealthcare of California, UnitedHealthcare of Colorado, Inc., UnitedHealthcare of Oklahoma, Inc., UnitedHealthcare of Oregon, Inc., UnitedHealthcare of Texas, Inc., UnitedHealthcare Benefits of Texas, Inc., UnitedHealthcare of Utah, Inc. and UnitedHealthcare of Washington, Inc. or other affiliates. Administrative services provided by United HealthCare Services, Inc. OptumRx, OptumHealth Care Solutions, Inc. or its affiliates. Behavioral health products are provided by U.S. Behavioral Health Plan, California (USBHPC), United Behavioral Health (UBH) or its affiliates. Doc#: PCA-1-004001-11042016-11222016